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Avaya 37820X Exam Syllabus Topics:

Avaya Midsize Solution Design Sample Questions:

1. Refer to the Scenario: H&H Ticket.

The H&H Ticket company wants to replace their DEFINITY systems with a solution for which they can easily obtain parts and maintenance. The customer contact wants to know why they should migrate to IP Office"* and not Avaya Aura.
In addition to telling them that this solution was purpose-built to support midsize enterprises with up to 3000 users, what else would you tell them?

A) IP Office uses many of the same components and applications such as SBCE and System Manager.
B) The IP Office can be virtualized in either a Nutanix or a VMware environment.
C) IP Office Includes built-in apps such as voicemail, audio and web collaboration, mobility, IM and Presence.
D) IP Office integrates with a multi-channel contact center solution that can migrate to Avaya Aura Contact Center.

2. What are two reasons to use Voicemail Pro for recording? (Choose two.)

A) It offers live monitoring of voice and screens.
B) It provides reporting such as how many times a call was put on hold.
C) No additional licensing is needed to allow any user call recording via a button.
D) Each Avaya Contact Center Select voice agent license includes a recording license.

3. With Avaya Equinox Meetings Online, what is the maximum number of live broadcast viewers for a Pro VMR version?

A) 50 viewers
B) 25 viewers
C) 500 viewers
D) 100 viewers

4. In Avaya Contact Center Select, from where is social media data loaded Into the agent desktop?

A) The Contact Center Manager Server database
B) The Contact Center Multimedia database
C) The Contact Center Manager Administration database
D) The Communication Control Toolkit database

5. A company's IT staff often works from remote locations.
What is required for them to manage the Avaya IP Office Platform remotely?

A) VPN access to the corporate network and a web browser
B) The Avaya Secure Access Link (SAL)
C) VPN access to the corporate network and an IP Office System Monitor
D) VPN access and the System Status tool

Solutions: