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BlackBerry BCP-620 Exam Syllabus Topics:

SectionObjectives
Topic 1: BlackBerry Enterprise Solution Architecture- Components of BlackBerry Enterprise Server (BES) in Exchange environments
  • 1. Messaging flow between Exchange and BlackBerry infrastructure
    • 2. Core server roles and dependencies
      - Design considerations
      • 1. Scalability and capacity planning
        • 2. Network and infrastructure requirements
          Topic 2: Security and Policy Management- IT policy enforcement
          • 1. Policy assignment and management
            • 2. Compliance and governance considerations
              - Device and data security
              • 1. Authentication and access control policies
                • 2. Encryption and secure communication
                  Topic 3: Installation and Deployment- BES installation in Microsoft Exchange environments
                  • 1. Deployment steps and configuration workflow
                    • 2. Prerequisites and system requirements
                      - Integration with Microsoft Exchange
                      • 1. Synchronization setup and validation
                        • 2. Messaging database and mailbox configuration
                          Topic 4: Operations and Maintenance- Monitoring and troubleshooting
                          • 1. Log analysis and diagnostic tools
                            • 2. Common deployment and synchronization issues
                              - System optimization
                              • 1. Performance tuning
                                • 2. Backup and recovery strategies

                                  BlackBerry Designing and Deploying a BlackBerry Solution in A Microsoft Exchange Environment Sample Questions:

                                  1. Several BlackBerry device users report messaging delays on their BlackBerry devices of greater than 10 minutes during core business hours. Management wants to know when this issue first occurred. Which tool allows a user to review previously saved information and identify when the messaging delays first occurred? (Choose one)

                                  A) BlackBerry Enterprise Server User Administration tool
                                  B) BlackBerry Enterprise Server Log Monitoring tool
                                  C) BlackBerry Alert Service
                                  D) BlackBerry System Log Monitoring and Reporting tool
                                  E) BlackBerry Message Flow Reporting tool


                                  2. A company has one BlackBerry Enterprise Server with a configuration database on one Microsoft SQL 2005 Server and eight Microsoft Exchange Servers. Each Microsoft Exchange Server has ten BlackBerry Enabled users that all exist on the company BlackBerry Enterprise Server. AnServers. Each Microsoft Exchange Server has ten BlackBerry Enabled users that all exist on the company?
                                  BlackBerry Enterprise Server. An administrator has enabled the BlackBerry Enterprise Server to utilize the complex algorithm while leaving the maximum number of agents at default. What would the maximum number of MAPI sessions on one of the BlackBerry Agents? (Choose one)

                                  A) 80 MAPI Sessions
                                  B) 100 MAPI Sessions
                                  C) 8 MAPI Sessions
                                  D) 50 MAPI Sessions
                                  E) 2 MAPI Sessions


                                  3. Which role needs to be assigned to an administrator to make it possible for them to create custom roles? (Choose one)

                                  A) Enterprise Administrator
                                  B) Server only Administrator
                                  C) Senior Helpdesk Administrator
                                  D) Security Administrator
                                  E) Junior Helpdesk Administrator


                                  4. Multiple instances of the BlackBerry MDS Connection Service have been installed. What can be done to maximize performance output from each of these instances? (Choose one)

                                  A) Configure automatic connections failover
                                  B) Create a BlackBerry Router pool
                                  C) Configure hardware load balancing
                                  D) Specify application distribution settings
                                  E) Create a BlackBerry Administration Service pool


                                  5. Given the scenario, if the company decided to add another 1000 BlackBerry device users spread over three more Microsoft Exchange Servers in the London office, what would be the most cost effective solution to accommodate those new users? (Choose one)

                                  A) Add another BlackBerry Enterprise Server instance to the London site and split the usersbetween the two BlackBerry Enterprise Server instances
                                  B) Add all of the users to the BlackBerry Enterprise Server instance at the London site
                                  C) Add 400 of the new users to the New York BlackBerry Enterprise Server instance, and the remaining 600 new users to the existing BlackBerry Enterprise Server instance at the London office
                                  D) Add another BlackBerry Enterprise Server instance to the London site and add all the new users to it
                                  E) Add all users to a new BlackBerry Enterprise Server instance at the Vancouver site


                                  Solutions:

                                  Question # 1
                                  Answer: E
                                  Question # 2
                                  Answer: E
                                  Question # 3
                                  Answer: D
                                  Question # 4
                                  Answer: C
                                  Question # 5
                                  Answer: B

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