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EXIN ITIL 4 Foundation Sample Questions:

1. Which describes outcomes?

A) Tangible or intangible deliverables
B) Results desired by a stakeholder
C) Configuration of an organization's resources
D) Functionality offered by a product or service

2. Which dimension includes activities and workflows?

A) Partners and suppliers
B) Information and technology
C) Value streams and processes
D) Organizations and people

3. Which practice would be MOST involved in assessing the risk to services when a supplier modifies the contract they offer to the organization?

A) Service level management
B) Change enablement
C) Incident management
D) Service request management

4. What does 'change enablement' PRIMARILY focus on?

A) Changes to products and services
B) Changes to skills and competencies
C) Changes to organizational structure
D) Changes to service levels

5. What is the customer of a service responsible for?

A) Defining the requirements for the service
B) Using the service
C) Authorizing the budget for the service
D) Provisioning the service

Solutions: