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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

Question 1

Which describes outcomes?

A. Tangible or intangible deliverables
B. Results desired by a stakeholder
C. Configuration of an organization's resources
D. Functionality offered by a product or service

Question 2

Which dimension includes activities and workflows?

A. Partners and suppliers
B. Information and technology
C. Value streams and processes
D. Organizations and people

Question 3

Which practice would be MOST involved in assessing the risk to services when a supplier modifies the contract they offer to the organization?

A. Service level management
B. Change enablement
C. Incident management
D. Service request management

Question 4

What does 'change enablement' PRIMARILY focus on?

A. Changes to products and services
B. Changes to skills and competencies
C. Changes to organizational structure
D. Changes to service levels

Question 5

What is the customer of a service responsible for?

A. Defining the requirements for the service
B. Using the service
C. Authorizing the budget for the service
D. Provisioning the service

Solutions: