Exam Code: GE0-601
Exam Name: Certified Genesys Engineer (CGEB) Exam
Certification Provider: Genesys
Corresponding Certification: Genesys Certification
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How to Study the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

Indeed, there are many ways to prepare for the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 exam. Various strategies can be developed for this evaluation. Candidates can select internet PDFs on the main website of Genesys, and even refer to online videos. After the training they can take the ICCE-201-02 practice exams to get themselves better prepared for the exam. The certification team has a clear opinion that it should be tested utilizing high-quality test engines, which are consistent with the true analysis, to consider the various testing study components and tools.

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We recommend the following course prerequisites prior to beginning ICCE:

  • Administering the CIC System
  • Configuring Call Flows

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How to book the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

Taking a Certification Exam Guide provides instructions for registering, accessing, and taking exams.

Benefits in Obtaining Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

Genesys certifications lead to higher quality performance, recognized credibility, and greater customer success.

Certification Advantages Upon completion of this course, you will be to:

  • Monitor, capture, and troubleshoot SIP traffic
  • Configure deployment scenarios
  • Install and configure Interaction Center components
  • Deploy Genesys products in a VoIP environment
  • Configure the SIP components of an IC system

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Genesys GE0-601 Exam Syllabus Topics:

SectionObjectives
Topic 1: Integrations and APIs- API fundamentals and authentication
- CRM and third-party integrations
Topic 2: Call Routing and Contact Flows- Inbound and outbound routing logic
- Skills-based and data-driven routing
- Architect flows configuration
Topic 3: Troubleshooting and Best Practices- Contact flow debugging
- System monitoring and issue resolution
Topic 4: Digital Channels and Omnichannel Handling- Email, chat, and messaging channels
- Workgroup and queue management
Topic 5: Reporting and Analytics- Performance dashboards
- Interaction and queue analytics
Topic 6: Administration and Configuration- Queues, divisions, and permissions
- User and role management
Topic 7: Genesys Cloud Architecture and Core Concepts- Platform architecture overview
- Multi-tenant cloud fundamentals
- Core components and services

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