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For more info read reference:
Itil Foundation Reference Website
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ITIL ITIL-Foundation Deutsch Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITIL Guiding Principles | 20% | - Optimize and automate - Keep it simple and practical - Think and work holistically - Collaborate and promote visibility - Focus on value - Start where you are - Progress iteratively with feedback |
| Topic 2: ITIL Service Value System | 18% | - Continual improvement - Governance - Overview of the Service Value System - Service Value Chain |
| Topic 3: Four Dimensions of Service Management | 17% | - Value streams and processes - Organizations and people - Information and technology - Partners and suppliers |
| Topic 4: ITIL Service Value Chain Activities | 15% | - Obtain/Build, Deliver and Support - Plan, Improve, Engage - Design and Transition |
| Topic 5: Key Concepts of Service Management | 15% | - Products, services, and service offerings - Value, outcomes, costs, and risks - Service and service relationships |
| Topic 6: ITIL Practices | 15% | - General management practices - Technical management practices - Service management practices |

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