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Brief Details
Following are the quick details related to the Oracle 1z0-562 Certification Exam
Exam Price: $245 (USD) Price may vary for a country based on the localized currency rates
Exam Name: Oracle Utilities Customer Care and Billing 2 Essentials
Exam Voucher: Candidates can purchase the exam vouchers on Oracle Education Portal. Voucher is valid for 6 months from the date of issue and is like a gift voucher which will get forfeited if not used within 6 months.
Exam type: Multiple Choice Questions
Duration: 120 minutes
Exam Code: 1z0-562
Number of Questions: 70 Questions
Exam Mode: Online Proctored Exam. Candidates can take the examination from any place at any time as per their convenience. Candidates also have the option to give exams at any of the authorized training centers. Candidates can select the exam mode based on their convenience at the time of registration.
Pass Score: 60%
Exam Registration: Candidates willing to appear for the exam have to purchase the exam voucher. Post purchasing the voucher, the candidate can register for the examination on Oracle Education Portal
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Aim of the Certificate Exam
The certification exam is designed to help the candidate excel and command his future progression. It is designed to
- Provide individuals with a mark of excellence that is extremely recognized by the clients and seeks within across the industries
- Empower individuals to execute tasks with confidence and skill
- Differentiate individual in a crowded job market
Reference: http://www.oracle.com/partners/en/products/applications/utilities-exam-1z0-562/index.html
Scope
This certificate verifies the fundamental knowledge to become an Oracle Utilities Customer Care and Billing 2 Certified Implementation Specialist ensuring if the candidate is skilled enough of practically applying the knowledge gained through pieces of training and practical experience of working within the projects.
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Oracle 1z1-562 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Customer & Account Management | 15% | - Maintain customer information - Define customer account structure |
| Topic 2: Business Objects & Framework | 20% | - Use Oracle Utilities Application Framework - Configure business rules and bundling - Understand business object elements and lifecycle |
| Topic 3: Scripts & Automation | 15% | - Implement service scripts - Configure BPA scripts |
| Topic 4: Collections & Field Activities | 15% | - Maintain service cycles and routes - Manage overdue debt and collections - Upload and manage field activities |
| Topic 5: User Interface & Navigation | 15% | - Use Control Central and help documentation - Navigate Oracle Utilities CCB interface |
| Topic 6: Billing, Payments & Adjustments | 20% | - Manage billing processes - Process payments and overpayments - Configure adjustments and payment plans |

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