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SAP C-C4C12-1811 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implementation Basics | <8% | - Project lifecycle overview - System scoping and fine-tuning |
| Topic 2: Integration | 8%–12% | - Middleware and communication arrangements - Integration with SAP ERP / CRM - Web services and APIs |
| Topic 3: Account and Contact Management | <8% | - Master data maintenance - Relationship management |
| Topic 4: Sales Planning and Forecasting | <8% | - Planning hierarchy setup - Forecast categories |
| Topic 5: Reporting and Analytics | 8%–12% | - Data sources and key figures - Standard reports and dashboards - Custom report creation |
| Topic 6: Fine Tuning | <8% | - Business configuration activities - Adaptation tools |
| Topic 7: Personalization and Extensibility | <8% | - Extension fields - Mashups and embedded components |
| Topic 8: Product and Pricing | 8%–12% | - Product master data - Price lists and discount determination - Pricing configuration |
| Topic 9: User Management | 8%–12% | - Role and access management - Organizational structure - Business user setup |
| Topic 10: Quotation and Sales Order Management | 8%–12% | - Document flow and status management - Sales order integration - Quote creation and processing |
| Topic 11: Visit Planning and Execution | <8% | - Activity planning - Mobile and offline features |
| Topic 12: Lead and Opportunity Management | 8%–12% | - Opportunity lifecycle and forecasting - Lead qualification and conversion - Sales methodology configuration |
| Topic 13: Territory Management | <8% | - Territory definition and assignment - Realignment rules |
| Topic 14: Data Migration | <8% | - Migration templates and tools - Import/export procedures |
| Topic 15: Notification and Approval Processes | <8% | - Approval process setup - Workflow rules |
SAP Certified Application Associate - SAP Sales Cloud 1811 Sample Questions:
1. In which party types are Territory Alignment rules used to realign territories? (2 correct answers)
A) Sales units
B) Accounts
C) Employees
D) Competitors
2. For which of the following business requirements would you use the personalization feature? (2 correct answers)
A) A sales representative wants to modify the screen layout
B) A sales manager wants different screen layouts assigned to two different business roles
C) An administrator wants to change a standard field label to a new value
D) A service manager wants to arrange his ticket queue with assigned to as the first column
3. Account 360 information in the Accounts view comes from both SAP ERP and BW systems. Determine whether this statement is true or false.
A) True
B) False
4. What activities do you perform in the Administrator work center to enable a new social media channel? (3 correct answers)
A) Define the ticket priority with the social media channel provider
B) Create and schedule a social media import run
C) Select the channel type
D) Set up access to your social media account
E) Select the social media channel service level
5. Which of the following customer touch points does SAP Cloud for Customer offer to record service tickets?
Choose the correct answers.
A) Blogs
B) Facebook
C) Twitter
D) Linkedln
E) E-mail
Solutions:
| Question # 1 Answer: A,B | Question # 2 Answer: A,D | Question # 3 Answer: A | Question # 4 Answer: A,B,E | Question # 5 Answer: B,C,E |
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