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SAP Certified - SAP Field Service Management Sample Questions:

1. Which mechanisms facilitate communication and data exchange in the clean core concept?
Choose the correct answer.

A) Data extensions
B) Customer feedback channels
C) Governance tools
D) Integrations
E) Extensions

2. Which of the following features are part of company configuration?
There are four correct answers.

A) Admin policy groups
B) Password policy
C) Company settings
D) Service workflows
E) Screen configuration
F) Custom translations

3. To test a business rule you use the 'Validation' function, and the 'Manual Execution' function in a test environment.
Choose the correct answer.

A) True
B) False

4. Which statements are true with regards to the difference between online and offline reports?
There are three correct answers.

A) Online reports are generated in the FSM cloud and returned to the client (mobile or web).
B) All data required for an online report is read from the FSM cloud.
C) The data required for an offline report can be read from either the FSM Cloud or from the FSM mobile app.
D) Offline reports are generated by the mobile device without needing a data connection to the FSM cloud.

5. Name a few of the data object types that are commonly covered by standard integration capabilities.
There are four correct answers.

A) Business partners
B) Activities
C) Efforts
D) Items
E) Person reservation
F) service contract

Solutions: