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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers (UC) currently tracks Leads with a custom object. UC is preparing to implement the Sales Development Representative (SDR) Agent. Which consideration should UC keep in mind?

A) Agentforce SDR only works with the standard Lead object.
B) Agentforce SDR only supports custom objects associated with Accounts.
C) Agentforce SDR only works on Opportunities.

2. Universal Containers needs to provide insights on the usability of Agents to drive adoption in the organization. What should the Agentforce Specialist recommend?

A) Agentforce Analytics
B) Agent Studio Analytics
C) Agent Analytics

3. An Agentforce configured Data Masking within the Einstein Trust Layer. How should the Agentforce Specialist begin validating that the correct fields are being masked?

A) Request the Einstein Generative AI Audit Data from the Security section of the Setup menu.
B) Enable the collection and storage of Einstein Generative AI Audit Data on the Einstein Feedback setup page.
C) Use a Flow-based resource in Prompt Builder to debug the fields' merge values using Flow Debugger.

4. Universal Containers wants to allow its service agents to query the current fulfillment status of an order with natural language. There is an existing auto launched flow to query the information from Oracle ERP, which is the system of record for the order fulfillment process. How should An Agentforce apply the power of conversational AI to this use case?

A) Create a custom copilot action which calls a flow.
B) Create a Flex prompt template in Prompt Builder.
C) Configure the Integration Flow Standard Action in Agent.

5. The Agentforce Specialist for Cloud Kicks wants to create an agent that will allow the sales staff to schedule their daily tasks and assist in providing detailed explanations behind product prices and deals. Following Salesforce best practices, which type of agent should they create?

A) Sales Agent
B) Service Agent
C) Employee Agent

Solutions: