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Salesforce AP-207 Exam Syllabus Topics:

Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. A developer discovers that the Lightning Web Components in their Energy and Utilities Cloud org aren't being rendered correctly.
What could be the likely reason for this issue?

A) There are incorrect permissions an Lightning Web Components.
B) The developer needs to re-write the components to be compatible with Energy and Utilities Cloud.
C) Remote Site Settings entries are missing.
D) Lightning Web Components aren't supported on Energy and Utilities Cloud.

2. A call center agent uses the Energy and Utilities Contact Center Console to schedule a field technician appointment for a customer.
What license is needed to complete this customer requirement?

A) Energy and Utilities Base Service license
B) Salesforce Service Console license
C) Salesforce Field Service license
D) Salesforce Contact Center license

3. An energy company was recently onboarded on Energy and Utilities Cloud. They want to launch a customer service portal that provides customers with a 360-degree view of their energy and utility accounts and includes guided processes for common actions.
Which Energy and Utilities Cloud application should they use?

A) Energy and Utilities Contact Center Console
B) Customer Acquisition Management
C) Utility Self-Serve Portal
D) Experience Self-Serve Portal

4. An Administrator needs help generating an accurate report to identify the average response time to installing new electricity connections.
What two elements need to be defined during the discovery phase of the implementation?

A) Identify the data sources to generate the customer's new connections reports and dashboards
B) Define the business stakeholders for the customer's new connections process.
C) Define the data to be migrated for the customer's connections process
D) Define the metrics to measure the customer's new connections process.

5. An energy company needs a way to generate PDF or Word proposals based on a quote for commercial customers to review before proceeding with the products and services.
What tool can be used to automatically create these proposals?

A) OmniStudio Document Generation
B) Energy and Utilities Cloud Configure Price Quote (CPQ)
C) Energy and Utilities Cloud Contract Lifecycle Management (CLM)
D) Microsoft Word

Solutions: