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Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers (UC) provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different parts used, and time spent on each machine when dispatching a Technician.
How should the Consultant meet these requirements?

A) Each Account will have a Service Appointment that will represent the work to be done at the customer site.
B) Work Orders will have multiple Service Appointments. Each Service Appointment will be linked to the Asset.
C) Work Orders will have multiple Work Order Line Items. Each Work Order Line Item will be linked to the Asset and have a Service Appointment.
D) Each Asset will have a Service Appointment that will represent the work needed for each machine.

2. A Dispatcher needs to reduce the backlog of Service Appointments in different territories and focus on individual customer service preferences.
Which Scheduling Policy should the Dispatcher use?

A) Emergency
B) High Intensity
C) Soft Boundaries
D) Customer First

3. AW Computing uses a private record access model in the sales, support, and field service organizations.
How should the systemadministrator ensure that the technicians have the appropriate access to the service appointments dispatched to them?

A) Create a user territory for the technicians' primary and secondary territories.
B) Create a process to change the owner of the serviceappointment to the assigned technician.
C) Enable the sharing features in the Field Service settings in the Setup menu.
D) Configure a sharing rule to share dispatched service appointments with the assigned resource.

4. How should the Consultant recommend visualizing the highest revenue generating Service Appointments on the Gantt?

A) Add the relevant field to the Field Set.
B) Create a Gantt Action to highlight.
C) Color code using Gantt Palettes.
D) Use Map Report Layers.

5. Which three objects are associated to the Work Type? Choose 3 answers

A) Articles
B) Service Appointments
C) Resources
D) Products Required
E) Skill Requirements

Solutions: