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Salesforce Certified Strategy Designer Sample Questions:

1. Can a Flow be used... To perform a Global or Object Specific Action?

A) Specific
B) Global
C) Both

2. Which two Call Center KPIs are dramatically improved by Salesforce CTI integration?

A) Productivity and CSAT
B) Productivity and Handle Time
C) Handle Time and Cross Sell
D) Upsell and Handle Time

3. What does this description represent: They define different versions of the records from a common object.

A) Custom Reports
B) Record Types
C) Page Layouts
D) Custom Objects

4. Which of the following is NOT one of the three logical building blocks of a Filter

A) OR
B) IF
C) NOT
D) AND

5. Considering the importance of prioritization within the process of Roadmapping, several factors must be considered to guide what the team should focus on, what are they?

A) Confidence, Effort, Valor
B) Value, Efforce,Expectations
C) Expectations, Difficulty, Social Impact
D) Value, Effort, Confidence

Solutions: