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Salesforce Strategy-Designer Exam Syllabus Topics:

Salesforce Certified Strategy Designer Sample Questions:

Question 1

Can a Flow be used... To perform a Global or Object Specific Action?

A. Specific
B. Global
C. Both

Question 2

Which two Call Center KPIs are dramatically improved by Salesforce CTI integration?

A. Productivity and CSAT
B. Productivity and Handle Time
C. Handle Time and Cross Sell
D. Upsell and Handle Time

Question 3

What does this description represent: They define different versions of the records from a common object.

A. Custom Reports
B. Record Types
C. Page Layouts
D. Custom Objects

Question 4

Which of the following is NOT one of the three logical building blocks of a Filter

A. OR
B. IF
C. NOT
D. AND

Question 5

Considering the importance of prioritization within the process of Roadmapping, several factors must be considered to guide what the team should focus on, what are they?

A. Confidence, Effort, Valor
B. Value, Efforce,Expectations
C. Expectations, Difficulty, Social Impact
D. Value, Effort, Confidence

Solutions: