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Salesforce EX-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Analytics and Monitoring | 13% | - Monitor site performance and user engagement - Implement error handling and logging - Conduct user feedback collection and optimization - Configure Site.com analytics and reporting |
| Discovery and Scoping | 18% | - Understand customer business objectives and challenges - Assess organizational readiness for digital transformation - Identify key stakeholders and user personas - Define scope and create solution design |
| Solution Design and Business Logic | 28% | - Configure navigation, menus, and site structure - Design data access and visibility rules - Configure Lightning Web Components for customizations - Implement security model (profiles, permission sets, sharing rules) - Set up and manage CMS content and files - Design Experience Cloud site architecture (themes, templates, branding) |
| Implementation and Integration | 28% | - Integrate external systems via APIs and connected apps - Configure SSO and authentication providers - Configure email and notification templates - Implement search functionality and content tagging - Build and configure Experience Builder pages and components - Implement Einstein bots and chat functionality |
| Change Management and Training | 13% | - Plan and execute change management activities - Create training materials and end-user guides - Define support processes and escalation paths - Develop user adoption strategy and documentation |
Salesforce Certified Experience Cloud Consultant Sample Questions:
1. Universal Containers is implementing a Partner Community.
Which sharing setting would allow users to collaborate with their peers who work for the same partner firm, butnot with any users outside of their firm?
A) Community User Visibility
B) Chatter Group Member Visibility
C) Site User Visibility
D) Portal User Visibility
2. Universal Containers (UC) maintains multiple customer-facing sites, but only one profile for all customer users. No customer has access to more than one site.
Which step should the UC system administrator take to grant customers access to the appropriate site?
A) Create and assign a permission set to the users and site.
B) Assign the profile to the site membership.
C) Add user tothe All Customer Portal Users public group.
D) Enable the Customer Identity profile or permission set.
3. No More Homelessness (NMH) and DreamHouse Realty (DR)are working to provide free housing to low- income seniors. Social workers at NMH need to access records owned by realtors at DR.
What should the Experience Cloud consultant recommend for record sharing?
A) Super User
B) Sharing Rule
C) Role Hierarchy
D) Sharing Set
4. universal Containers UC maintains multiple customer-facing sites, but only one profile for all customerusers.
Ho customer has access to more than one site.
which two steps should the UC admin take to grant access to each customer?
Choose 2 answers
A) Select a permission set for a given site.
B) Edit the applicable user profile.
C) Create a permission set.
D) Select the profile for a given site.
5. Universal Containers (UC) wants to create a do-it-yourself site for its existing and prospective customers. The site will contain articles, belong manuals, and FAQs. Users will be able to ask questions and answer other users' questions on the site.
Which two Experience Cloud features should UC focus on as it starts building out the site?
Choose 2 answers
A) Public Site Connect
B) Guest user and public access settings
C) Content Delivery Network
D) Document Library Model (DLM)
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: A,C | Question # 5 Answer: B,C |

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