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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

Question 1

A Cloud Kicks (CK) strategy designer is leading a project to create a new customer experience with digital and environmental touchpoints. The stakeholders want to understand how the designer is proposing CK will deliver the experience. which tool should they use to explore the collaboration, structure, and processes that will be required?

A. Journey map
B. Service blueprint
C. Empathy map

Question 2

Cloud Kicks' users demonstrated behaviors and shared quotes on their excitement to use a new offering, as well as how it would influence their purchasing habits., during feedback sessions.
What do these qualitative findings Indicate about the new offering"?

A. Viability
B. Desirability
C. Feasibility

Question 3

A fitness company is starting a service that combines data from connected weights with virtual coaching. The company is about to start a new innovation sprint with the following challenge statement: "How might we empower people who are new to fitness to increase their strength?" Which metrics should be used to measure the success of the initiative7

A. Increase in new user activity and connected weight utilization
B. New user activations and connected weight sales
C. Increase in user referrals and net promoter score (NPS) rating

Question 4

Cloud Kicks asks to see a roadmap denoting how the design team will turn their product vision into reality.
What should the team do when developing their roadmap?

A. Ensure stakeholders stay connected and aligned during roadmap development
B. Focus on features, including detailed outputs associated with each one.
C. Set expectations that once the roadmap is approved It will not be modified.

Question 5

A tech company that specializes in mobile app development is looking to innovate and launch a new app that helps users manage their mental health. The company's target audience is young adults aged 18-35.
What externa! factor might impact the strategy for this development?

A. HIPAA regulations
B. Push notifications

Solutions: