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Topics to Cover
ServiceNow CIS-ITSM exam is based on the learnings, key topics, and activities encountered during ServiceNow implementations.
Following are the major modules, learning domain, sub-skills along with their weight-age in the examination, giving you a clear view of which topics and skills inclusive, you should focus on for the certification. Note: The list and details are not an all-inclusive content list. ServiceNow reserves the right to change and update the content (topics, sub-skills, and weight-age) at any point in time.
- Incident Management: 25%
- Configuration Management Database: 5%
- Knowledge Management: 10%
- Change and Release Management: 25%
- Problem Management: 10%
- Request Fulfillment Management: 25%
For each ITSM application, the candidate must know the following for each module
Proven Practices for Implementation Implementation approach to meet requirements to preserve upgradability, scalability, and maintainability Implementation solutions to work in conjunction with application functionality
Business Cases / Use Cases Value proposition KPIs and Benchmarks Appropriate features and functions basis business requirements
Baseline Application Functionality Basic and advanced features in baseline installation New functionality and features added or changed State model and default process flow Basic and advanced operations performed by users and system
Architecture and Security Key tables used in applications Relationships among tables Roles and default access controls Primary application components including Scripts, Business Rules, etc Integration capabilities
Based on the above-mentioned syllabus and their related weight-age, it is clear that there is no one topic a candidate should focus on or a candidate can leave while preparing for the examination. The candidate needs to go through and be proficient in every topic.
ServiceNow CIS-ITSM Exam Syllabus Topics:
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Certified Implementation Specialist - ServiceNow Training and Certification
Preparation Guide for ServiceNow CIS-ITSM Certification Exam
Introduction
The Certified Implementation Specialist - IT Service Management Certification Exam certifies the candidate having skills and essential knowledge to configure, implement, and maintain ServiceNow ITSM application.
Functional Features
Our CIS-ITSM exam questions can meet your needs to the maximum extent, and our learning materials are designed to the greatest extent from the customer's point of view. So you don't have to worry about the operational complexity. As soon as you enter the learning interface of our system and start practicing our CIS-ITSM learning materials on our Windows software, you will find small buttons on the interface. These buttons show answers, and you can choose to hide answers during your learning of our CIS-ITSM exam quiz so as not to interfere with your learning process. You can click these buttons to proofread your answers after you finish your studies. If you want to record important content, we also provide enough space for you to take notes. In short, you will find the functionality and practicality of our CIS-ITSM exam questions during the learning process. We will also continue to innovate and improve functionality to provide you with better services.
Target Audience
The Certified Implementation Specialist - IT Service Management Certification Exam is targeted to ServiceNow customers, Partners, sales engineers, and others interested in becoming a certified implementation specialist for the ServiceNow ITSM platform. This exam certifies the candidates are skilled enough for configuring, implementing, and maintaining the ServiceNow ITSM platform and applications.
Versions Can Meet Different Needs
There are different versions of our CIS-ITSM learning materials. Whether you like to study on the computer or like to read paper materials, our learning materials can meet your needs. If you are used to reading paper study materials for most of the time, you can eliminate your concerns. Our CIS-ITSM exam quiz takes full account of customers' needs in this area. Because our PDF version of the learning material is available for customers to print, so that your free time is fully utilized, and you can often consolidate your knowledge. Everything you do will help you pass the CIS-ITSM exam and get your ServiceNow certificate. Of course, the APP and PC versions are also very popular. They can simulate the actual operation of the test environment, and users can perform mock tests for a limited time. And it has the practicality of correcting online error and other functions. The three versions of CIS-ITSM exam questions all have the feature that they have no limit on the number of users, so you will not encounter the problem of not obtaining our learning materials.
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