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The KPI Institute Certified KPI Professional Sample Questions:

1. Which KPI is suitable for measuring the following objective: "Improve process performance"?

A) Processes improved to the desired level (%)
B) Deliver process performance improvement project by 31 December
C) Hours spent on process improvement (#)
D) Processes (#)

2. Which KPI should be used to balance "Innovation ideas expressed by staff (#)"?

A) Innovation ideas implemented (%)
B) Innovation ideas expressed by customers (#)
C) Implement 2 new innovation ideas by the end of the quarter
D) Innovation ideas per staff member (#)

3. Which of the statements below is correct?

A) Performance management is another term for performance measurement (the terms are synonyms)
B) Performance measurement is a subset of performance management
C) Performance management can be done well in isolation of performance measurement
D) Performance measurement should be done by specialized staff in this area

4. Which of the following is a data collection tool?

A) Scorecard
B) Data gathering template
C) Reminder email
D) Dashboard

5. Which is the calculation formula for "On-time arrivals (%)"?

A) None of the answers
B) (A1 + A2 + ... + An) / n, where A = trip completion time (days) and n = # Trips completed
C) [(B # A) / B] * 100, where A = # On-time arrivals and B = # Arrivals
D) (A / B) * 100, where A = # On-time arrivals and B = # Arrivals

Solutions: