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WGU Organizational-Behaviors-and-Leadership Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Communication and Team Dynamics | - Interpersonal and organizational communication - Conflict resolution strategies - Group development and team effectiveness |
| Organizational Culture and Change | - Organizational culture development and impact - Resistance to change and mitigation strategies - Change management models |
| Foundations of Organizational Behavior | - Organizational systems and structures - Individual vs group behavior in organizations - Introduction to organizational behavior principles |
| Ethics and Decision Making | - Ethical frameworks in organizations - Decision-making models - Corporate social responsibility |
| Motivation and Employee Behavior | - Incentives and rewards systems - Content and process motivation theories - Job satisfaction and performance |
| Leadership Theory and Practice | - Transformational vs transactional leadership - Leadership styles and effectiveness - Trait, behavioral, and contingency leadership theories |
WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:
Question 1
What is one of the six primary characteristics that define an organization's culture?
A. Aggressiveness
B. Adaptability
C. Market orientation
D. Political orientation
Question 2
What is a positive effect of a cohesive group?
Select one.
A. Reducing group norm effect
B. Improving group productivity
C. Bringing heterogeneity to the process
D. Promoting value flexibility
Question 3
Which option defines organizational culture?
Choose 1 answer
A. A shared system of meanings that is unique to the organization
B. A diverse cultural subset working together to strengthen impact
C. An organizational segmentation according to cultural background
D. A human resources department program for recognizing diversity
Question 4
What is one of the forces that plays a particularly important role in sustaining an organization's culture?
Choose 1 answer
A. Individualized interaction
B. Socialization process
C. Educational level achieved by key employees
Question 5
Employees A and B work together on the same project team. When the team faces a complex problem, the team leader usually asks B to generate alternative solutions for the team to consider.
Experience has shown that B is more likely to take initiative, to set ambitious goals, and to feel that the team can effectively influence its environment. Employee A tends to do well on jobs that are routine, is plagued with self doubt, and feels that the team is largely powerless over its environment.
Which statement is correct?
A. Employee A exhibits negative core self evaluation, and employee B exhibits negative core self evaluation.
B. Employee A exhibits positive core self evaluation, and employee B exhibits negative core self evaluation.
C. Employee A exhibits negative core self evaluation, and employee B exhibits positive core self evaluation.
D. Employee A exhibits positive core self evaluation and employee B exhibits positive core self evaluation.
Solutions:
| Question 1 Answer: A | Question 2 Answer: B | Question 3 Answer: A | Question 4 Answer: B | Question 5 Answer: C |

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