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Avaya 33810X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Solution Overview & Architecture | 20% | - Scalability and capacity planning - Avaya Aura Contact Center components - System architecture and deployment models |
| Integration & Interoperability | 15% | - Third-party application integration - APIs and scripting interfaces - Integration with Communication Manager |
| Core Solution Components | 25% | - Contact Center Manager Server and Console - Avaya Aura Media Server and Session Manager integration - Multichannel and self-service capabilities |
| Implementation & Validation | 15% | - Performance optimization and monitoring - Deployment planning and best practices - Troubleshooting and support design |
| Design Requirements & Considerations | 25% | - Business and functional requirements analysis - Network and security design - High availability and redundancy design |
Avaya Aura® Contact Center Solution Design Sample Questions:
Which three attributes describe the right context of a customer journey experience? (Choose three.)
- A. Intelligent
- B. Single Channel driven
- C. Seamless
- D. Specific Report focused
- E. Personalized
Correct Answer: D 🗳️
AACC interoperates with which two different Avaya applications? (Choose two.)
- A. Avaya Work Force Optimization Select
- B. Call Back Automated
- C. Proactive Outreach Manager
- D. Interaction Center
Correct Answer: B,C 🗳️
Avaya One Source has orderable quotes for the Greenfield customer and existing customer.
How can a quote from Avaya One Source -Order center be placed as an order?
- A. By using Create Order
- B. By using Sales Force Updates
- C. By using Create Upload Order SSR
- D. By using Create Proposal SSR
Correct Answer: B 🗳️
When upgrading existing AACC Systems, which Avaya Engagement AACC package is available?
- A. Geographic Node
- B. Agent Greeting
- C. Resilience
- D. Instant Message
Correct Answer: A 🗳️
An IT manager wants Avaya Breeze® because it provides a virtuallzed and secure application platform for Snap'lns.
Which two Avaya Breeze® Snap-ins are available with Avaya Aura® Contact Center? (Choose two.)
- A. Work Assignment
- B. Dialogue Designer
- C. Co-browse
- D. Context Store
Correct Answer: C 🗳️
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