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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. Which three statements are true for the Avaya Aura® Call Center Elite ordering process? (Choose three.)

A) Call Center Elite requires CMS.
B) It is sold through Direct and Indirect channels.
C) Call Center Elite 8.0 goes to market per the Avaya Global Product Distribution policy.
D) CC-Elite can be ordered as a standalone for a 3rd party PBX.
E) Call Center Elite includes Business Advocate.

2. Refer to the exhibit.

In this example, the target market is enterprise contact centers and general enterprise telephony customers who are implementing CTI applications with Communications Manager.
Which open standards-based solution runs on a Linux server, is tightly integrated with a Communication Manager and Elite Multichannel solution, and is missing from this diagram?

A) Avaya Aura® Session Manager
B) Avaya Aura® Application Enablement Services
C) Avaya Aura® Media Server
D) Avaya Aura® Session Border Controller

3. A customer requires a solution that has a broad appeal across all vertical markets, and simplifies the management operations of Avaya-based solutions through a centralized administration platform. This solution will also reduce costs, enhance security and access, all without increasing complexity.
Which application solution would you present to this customer?

A) Avaya Control Manager
B) Avaya Experience Portal
C) Avaya Proactive Outreach Manager
D) Avaya Intelligent Customer Routing

4. A customer has inquired about Avaya Callback Assist (CBA) to learn about immediate and scheduled callbacks with Avaya Experience Portal. From a technical and administration standpoint, CBA supports which two environments? (Choose two.)

A) SIP
B) PRI
C) CTI
D) EC500

5. Application Enablement Services (AES) protocols such as TSAPI, JTAPI, and DMCC, no longer need to be purchased separately with which licensing option?

A) Standard License (SL)
B) Application Specific Licensing (ASL)
C) Enablement Licensing (EL)
D) Advanced License (AL)

Solutions: