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Avaya 3000.2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Maintenance and Troubleshooting | - Software upgrades and patch management - System monitoring and diagnostics tools - Fault isolation and resolution procedures |
| Topic 2: SME Communications System Overview | - Licensing and feature enablement concepts - System architecture and core components - Avaya SME portfolio overview (IP Office / SME solutions positioning) |
| Topic 3: Call Routing and Features | - Auto attendants and hunt groups - Inbound and outbound call routing - Voicemail and messaging services |
| Topic 4: Networking and SIP Integration | - SIP trunk configuration and troubleshooting - IP networking fundamentals for SME systems - Firewall/NAT considerations for VoIP deployments |
| Topic 5: Installation and Configuration | - Trunk configuration (SIP / PRI / analog) - User, extension, and endpoint configuration - Initial system setup and provisioning |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
1. When implementing a fully integrated multi-site network using only IP500s, which licenses will be required to be on all sites?
A) Advanced Small Community Networking (SCAN)
B) IP500 IP Office Multi-Site Network (MSN)
C) IP500 Voice Networking Channels
D) Preferred Edition - Messaging
2. A client requests to setup VoiceMail Pro to backup voicemails, user settings, and greeting and module recordings to another server on the LAN for safety on a weekly basis. Which three steps are required? (Choose three.)
A) Select the UNC share as the destination on the VoiceMail Pro server.
B) Map a drive to an available network share.
C) Create a network share with permissions to store backups.
D) Configure the backup settings on the VoiceMail Pro server.
E) Select the mapped drive as the destination on the VoiceMail Pro server.
3. A potential customer has a requirement for the IP Office platform to monitor the state of extensions, trunk cards, and expansion modules. The customer would like to have any alarms emailed to an email address. What satisfies this requirement?
A) Voicemail Pro Client
B) System Status Application
C) IP Office Monitor
D) SNMP
E) SMDR
4. Your customer has requested that you implement a plan to give their two sites complete resiliency. Which two will accomplish this? (Choose two.)
A) IP Office Resiliency License
B) IP Phones with backup call server
C) IP500v2 with redundant processor
D) Preferred Edition - Messaging at both locations
5. Which two methods will avoid corruption of the data on the SD card when removing the SD card? (Choose two.)
A) Just pull out the card; special shutdown is not required.
B) Dial the shutdown short code to shutdown the card before removing the SD card.
C) User System Monitor to shutdown the card before removing the SD card.
D) Use the System Status Application to shutdown the card before removing the SD card.
E) Use the Manager application to shutdown the card before removing the SD card.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A,C,D | Question # 3 Answer: D | Question # 4 Answer: B,D | Question # 5 Answer: D,E |

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