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Avaya 2U00210A Exam Syllabus Topics:

Avaya APSS Unified Communications Online Test Sample Questions:

1. Your client Jean, is considering getting unified messaging from Microsoft@. What are three differentiators of Avaya Aura@ Messaging that you might point out to Jean? (Choose three.)

A) A choice of TUIs (telephone user interfaces) for DTMF (dual tone multi frequency) control and multiple remote or mobile access solutions
B) An option to store voicemail separately from email or along with multiple 3rd party emails
C) Superiority at working with messages, calendars, and contacts
D) An all-in-one approach to voicemail, email, fax, auto attendant and speech recognition
E) Domination of the productivity applications market segment
F) Single server or multi-server deployment with a centralized or decentralized topology

2. DRAG DROP
The CallPilot@ messaging product continues to play an important role in the Avaya messaging portfolio. Match the terms listed below with their definition or description as it applies to CallPilot@. (Click and drag the definition on the right to the corresponding term on the left.)

3. A leading Channel Partner of Avaya. responsible for managing several of our accounts, entertains, without Avaya's knowledge and approval, the Chief Technology Officer ("CTO") of a leading client whom Avaya services via the above Partner. The entertainment involves hosting a cocktail dinner for the CTO and his family at a suburban luxury hotel costing approximately S200 and giving a gift coupon worth $500. The Partner does not expense the above to Avaya and justifies the above action on the ground it was a "good will" gesture and not done with any ulterior motive of securing more business, b the Partner's behavior appropriate?

A) No, because it involved payment of a cash equivalent (gift coupon), could be considered lavish under the circumstances and the Partner failed to notify Avaya about the event.
B) Yes, because it was a "good will" gesture and Avaya expects our Partners to use their discretion in such instances while abiding by their own internal policies and procedures.

4. You have a customer who is aware of employees relying more on personal communication devices than the desk phones and DID service the customer has invested in. They are interested in supporting a bring your own device (BYOD) strategy that allows employees to use their devices and protect corporate resources and workflow. What are two statements about the Avaya Messaging Service (AMS) that might be of interest to the customer? (Choose two.)

A) A customer deployment requires that a local Avaya Messaging Service Enterprise Server be installed on the customers premise.
B) The Avaya Messaging Service empowers desktop Direct Inward Dial (DID) numbers with ability to send and receive IP based Instant Messages, traditional voice mail as well as carrier-based SMS.
C) The Avaya Messaging Service empowers desktop Direct Inward Dial (DID) numbers with ability to send and receive IP based Instant Messages as well as carrier-based SMS.
D) With AMS the employees can continue to use devices of their choice but still I communicate via their corporate identify and do not have to share their personal mobile numbers with colleagues or external parties

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