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Avaya 6207 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Quality Monitoring Configuration | 20% | - Evaluation forms, scoring and calibration - Agent and supervisor role setup - Reporting and dashboard setup - Workflow and evaluation process configuration |
| Topic 2: Maintenance, Troubleshooting & Security | 10% | - Performance monitoring and log analysis - Common issues and resolution methods - Security, compliance and access management - System backup and restore procedures |
| Topic 3: Installation and Initial Configuration | 25% | - Server installation and database setup - Integration with Avaya Aura Communication Manager - Hardware and software prerequisites - Initial system configuration and setup |
| Topic 4: Solution Architecture and Licensing | 20% | - Avaya Aura Quality Monitoring (AQM) architecture and components - Avaya Aura Contact Recording (ACR) architecture and components - Licensing models and requirements - Deployment models and supported environments |
| Topic 5: Contact Recording Configuration | 25% | - Replay, retrieval and access controls - Storage management and retention policies - Call capture methods and protocols - Recording policies and rule configuration |
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