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Avaya 37820X Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Customer Business Requirements Analysis15%- Analyze user and site communication needs
- Identify business objectives and drivers
- Determine collaboration and mobility requirements
Topic 2: Unified Communications & Collaboration Design15%- Integration with third-party systems
- Voicemail and unified messaging design
- Mobility and remote worker solutions
- Conferencing and collaboration applications
Topic 3: Solution Sizing and Bill of Materials15%- System sizing and capacity planning
- Hardware and software component selection
- Licensing requirements and calculation
- Complete bill of materials preparation
Topic 4: Avaya Midsize Solution Portfolio20%- Scalability and resiliency options
- Licensing models and options
- Deployment models: on-premise, hybrid, cloud
- IP Office platform architecture and features
Topic 5: Networking and Infrastructure Design20%- LAN/WAN design and considerations
- Security, survivability, and redundancy
- QoS planning and bandwidth requirements
- VoIP and unified communications network design
Topic 6: Contact Center & Customer Experience Solutions10%- Customer engagement design principles
- Agent, supervisor, and reporting features
- Contact Center Select architecture
Topic 7: Implementation & Migration Planning5%- Post-deployment validation and support
- Migration approaches and risk mitigation
- Deployment strategies and rollout planning

Avaya Midsize Solution Design Sample Questions:

With Avaya Equinox Meetings Online, what is the maximum number of live broadcast viewers for a Pro VMR version?

  • A. 50 viewers
  • B. 25 viewers
  • C. 500 viewers
  • D. 100 viewers
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

What is the Vantage Voice Assistant?

  • A. A Vantage application from the Google Play store
  • B. A Vantage application for the K155
  • C. A Vantage application from the Apple app store
  • D. An optional licensed feature for any Vantage device
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Avaya Contact Center Select Remote Agents can use an Avaya Deskphone or Avaya soft client. Which Avaya softclient is supported for Remote Agents on Avaya Contact Center Select (ACCS)?

  • A. Avaya Communicator for IOS
  • B. Avaya Communicator for Windows
  • C. Avaya one-X Communicator for Mac
  • D. Avaya one-X Communicator for Windows
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

One of the features of IP Office Server Edition and IP Office Select is Lightweight Directory Access Protocol (LDAP) user synchronization. To support on-going administration, this feature can be used to In addition to Name, Full Name, and extension, what other field can be synchronized?

  • A. Address
  • B. Organization or group
  • C. Job function
  • D. Email address
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

In an IP Office environment, which two can be run on the Vantage device? (Choose two.)

  • A. Vantage Connect Client
  • B. Avaya IX Workplace Client
  • C. Avaya Equinox Attendant
  • D. IP Office Web Client
Reveal Solution  Discussion  0

Correct Answer: B,C  🗳️

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