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Avaya 7497X Exam Syllabus Topics:

TopicDetails
Topic 1
  • Understand known issues, best practices, and considerations for resolution
  • Analyze and troubleshoot the Avaya Oceana core solution
Topic 2
  • Use end-to-end email and chat tracing for troubleshooting
  • Analyze and troubleshoot Avaya Oceana Workspaces
Topic 3
  • Analyze and troubleshoot end-to-end Voice, Email Webchat and SMS Channels
  • Analyze and troubleshoot Avaya Aura® components
Topic 4
  • Perform routine maintenance on an Avaya Oceana solution, backup
  • restore Avaya Oceana core and the Omnichannel DataStore server
Topic 5
  • Apply knowledge of the Avaya Oceana solution components, interfaces, and interactions necessary for solution support

Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21614

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