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Avaya 33160X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Configuration and Administration | - System Configuration
|
| Maintenance and Support | - Support Operations
|
| Monitoring and Troubleshooting | - System Monitoring
|
| System Architecture and Installation | - Platform Requirements
|
| Workforce Engagement Solution Overview | - Solution Components
|
Avaya Workforce Engagement Support Certified Sample Questions:
You are assigning Archive server roles in the Framework Enterprise Manager Which server role provides all Access to the Archive Database?
- A. Archive database
- B. Central Archive
- C. Interaction Applications
- D. Content Server
Correct Answer: A 🗳️
Explanation: Only visible for VCE4Plus members. You can sign-up / login (it's free).
You are going to the customer site to start your Avaya Workforce Engagement installation. You have the documentation, but when you review yourchecklist, something is missing. Which important thing is missing in your installation checklist?
- A. Administrator account
- B. MSA and DMSA account
- C. IMSA account
- D. Wsuper user account
Correct Answer: C 🗳️
Explanation: Only visible for VCE4Plus members. You can sign-up / login (it's free).
When Enabling an employee to control the recording process, which two Agent Initiated Monitoring (AIM) commands are used ? (Choose two.)
- A. Start monitoring command
- B. Cancel monitoring command
- C. Pause monitoring command
- D. Start Annotation command
Correct Answer: A,C 🗳️
Explanation: Only visible for VCE4Plus members. You can sign-up / login (it's free).
Which documentation category covers the Avaya Workforce Engagement install and configure process up to the successful SAT on the customer site?
- A. Implementation guides.
- B. Deployment reference guides.
- C. Product document guides
- D. End-user guides
Correct Answer: A 🗳️
Explanation: Only visible for VCE4Plus members. You can sign-up / login (it's free).
Where can an Avaya Workforce Engagement administrator see all user changes in its administrative pages?
- A. The user log
- B. The Audit viewer
- C. The alarm status
- D. The installer log
Correct Answer: B 🗳️
Explanation: Only visible for VCE4Plus members. You can sign-up / login (it's free).

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