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Avaya 33160X Exam Syllabus Topics:

SectionObjectives
Configuration and Administration- System Configuration
  • 1. Role-Based Access Control
  • 2. Workflow Configuration
  • 3. Recording Policies
  • 4. User Management
- Integration Management
  • 1. Data Synchronization
  • 2. Contact Center Integration
  • 3. PBX Integration
  • 4. Third-Party Application Integration
Maintenance and Support- Support Operations
  • 1. Operational Best Practices
  • 2. Incident Resolution
  • 3. System Documentation
  • 4. Support Escalation Procedures
- System Maintenance
  • 1. Database Maintenance
  • 2. Patch Management
  • 3. Software Updates
  • 4. Backup and Restore
Monitoring and Troubleshooting- System Monitoring
  • 1. Event Logging
  • 2. Alert Management
  • 3. Performance Monitoring
  • 4. Capacity Analysis
- Troubleshooting
  • 1. Log Analysis
  • 2. Service Recovery Procedures
  • 3. Diagnostic Tools
  • 4. Issue Identification
System Architecture and Installation- Platform Requirements
  • 1. Hardware Specifications
  • 2. Security Requirements
  • 3. Network Requirements
  • 4. Software Prerequisites
- Installation Procedures
  • 1. Database Configuration
  • 2. Initial System Setup
  • 3. Server Installation
  • 4. Service Validation
Workforce Engagement Solution Overview- Solution Components
  • 1. Workforce Engagement Architecture
  • 2. Licensing Overview
  • 3. Deployment Models
  • 4. Core Features and Capabilities

Avaya Workforce Engagement Support Certified Sample Questions:

You are assigning Archive server roles in the Framework Enterprise Manager Which server role provides all Access to the Archive Database?

  • A. Archive database
  • B. Central Archive
  • C. Interaction Applications
  • D. Content Server
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Explanation: Only visible for VCE4Plus members. You can sign-up / login (it's free).

You are going to the customer site to start your Avaya Workforce Engagement installation. You have the documentation, but when you review yourchecklist, something is missing. Which important thing is missing in your installation checklist?

  • A. Administrator account
  • B. MSA and DMSA account
  • C. IMSA account
  • D. Wsuper user account
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Explanation: Only visible for VCE4Plus members. You can sign-up / login (it's free).

When Enabling an employee to control the recording process, which two Agent Initiated Monitoring (AIM) commands are used ? (Choose two.)

  • A. Start monitoring command
  • B. Cancel monitoring command
  • C. Pause monitoring command
  • D. Start Annotation command
Reveal Solution  Discussion  0

Correct Answer: A,C  🗳️

Explanation: Only visible for VCE4Plus members. You can sign-up / login (it's free).

Which documentation category covers the Avaya Workforce Engagement install and configure process up to the successful SAT on the customer site?

  • A. Implementation guides.
  • B. Deployment reference guides.
  • C. Product document guides
  • D. End-user guides
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Explanation: Only visible for VCE4Plus members. You can sign-up / login (it's free).

Where can an Avaya Workforce Engagement administrator see all user changes in its administrative pages?

  • A. The user log
  • B. The Audit viewer
  • C. The alarm status
  • D. The installer log
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Explanation: Only visible for VCE4Plus members. You can sign-up / login (it's free).

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