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Apple Macintosh Service Sample Questions:

1. Which of the following scenarios would be most appropriate to use Apple Service
Diagnostic?

A) You need to check the Mac's LCD display for any pixel anomalies.
B) You want to verify product functionality after a repair.
C) Your customer wants to run diagnostics on his Mac Pro.
D) You want to check a Mac for accidental damage.

2. A MacBook Pro with a known-good main battery fails to power on, even when connected to a known-good power adapter. Which of the following steps should be tried FIRST?

A) Replace the DC in board.
B) Run Apple Service Diagnostic.
C) Replace the logic board.
D) Reset the SMC.

3. If an AirPort Extreme Base Station stopped responding, has network accessibility issues, or needs to be reverted back to default factory configuration, you should perform a _______.

A) Soft reset
B) Hard reset

4. Which section of any Apple service manual is the BEST place to look for instructions for replacing an internal component?

A) Basics
B) Views
C) Take Apart
D) Troubleshooting

5. On a MacBook Pro, Safe Sleep ensures that _____.

A) data stored in main memory will not be lost should the system shut down due to power loss while the machine is asleep
B) the user is prompted to save documents in any open applications before machine is put to sleep using the Sleep command from the Apple menu
C) the machine is locked with a configured password after a specified amount of time
D) any open IP ports from services are closed before putting the machine to sleep

Solutions: