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Cisco 642-242 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Administration and Maintenance | - User and agent management - System monitoring and reporting |
| Topic 2: Configuration and Implementation | - Cisco CVP integration - Call routing configuration
|
| Topic 3: Installation and Deployment | - UCCE software installation
|
| Topic 4: Scripting and Call Control | - Routing scripts design
|
| Topic 5: Cisco Unified Contact Center Enterprise Architecture | - UCCE system components and architecture
|
| Topic 6: Troubleshooting | - Common deployment issues - Call flow debugging |
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