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Cisco 646-228 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Customer Requirements and Service Mapping | - Assessing customer communication needs - Mapping requirements to lifecycle services offerings |
| Topic 2: Operational Support and Optimization | - Monitoring and maintaining IP communications systems - Performance optimization and service improvement strategies |
| Topic 3: Sales and Service Scenarios | - Lifecycle services positioning in customer engagements - Case studies and solution lifecycle application scenarios |
| Topic 4: Solution Deployment and Implementation Services | - Implementation planning and execution concepts - Integration of IP communications systems into enterprise environments |
| Topic 5: Advanced IP Communications Solutions Overview | - Cisco IP communications architecture and components - Enterprise voice and collaboration solutions overview |
| Topic 6: Cisco Lifecycle Services Framework | - Overview of Cisco lifecycle services methodology - Phases of service lifecycle (Prepare, Plan, Design, Implement, Operate, Optimize) |
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