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Cisco 820-427 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Project and Implementation Management | 20% | - Influencing project success and change management - Risk, cost, benefit, and scope management - Governance and success measurement |
| Communication and Relationship Management | 15% | - Building trust and managing expectations - Presenting business value and outcomes - Effective communication with stakeholders |
| Research Techniques and Tools | 10% | - Business investigation methods: interviews, workshops, surveys, focus groups - Technology discovery and industry research |
| Business Analysis and Business Case | 17% | - Business scenarios, capability analysis, gap analysis - Business case structure and lifecycle - Stakeholder mapping and analysis |
| Business Strategy and Frameworks | 20% | - Enterprise frameworks: TOGAF, COBIT, ITIL, PMBOK, PRINCE2, Six Sigma - CSFs vs KPIs, strategy vs management vs operations - Organizational vision, mission, strategy, objectives |
| Value Proposition and Solution Design | 18% | - Identifying IT value opportunities - Solution alignment with business goals - Translating business and IT language |
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