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Cisco 642-072 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Messaging and Unified Communications Design | 25% | - Voicemail and unified messaging concepts - Dial plan and addressing design - Interoperability with email systems (Exchange, Domino) - Ports, call handlers, and message routing |
| Topic 2: Architecture and Infrastructure Components | 25% | - Integration with CUCM and call control - Cisco Unity system architecture - Server and storage requirements - Networking protocols and IP design |
| Topic 3: High Availability and Redundancy | 15% | - Backup and restore strategies - Disaster recovery planning - Failover and redundancy models |
| Topic 4: Cisco Unity Design Process | 20% | - Design methodology and documentation - Requirements gathering and analysis - Site survey and infrastructure assessment |
| Topic 5: Security, Scalability and Deployment | 15% | - Single-site and multi-site deployments - Security design and authentication - Performance and capacity planning |
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