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Cisco 500-440 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Sizing and Scalability | 12% | - Agent and call volume sizing - Component capacity planning - Growth and scalability planning |
| Network Design Considerations | 20% | - Bandwidth and QoS requirements - Latency, jitter, and packet loss thresholds - Security and firewall topology |
| Design Considerations for Unified ICM, Finesse, CVP, and Intelligence Center | 25% | - Unified Intelligence Center reporting design - Cisco Unified CVP and IVR design - Cisco Finesse desktop design - Unified ICM design and routing logic |
| Virtualization Environment | 8% | - VMware requirements and guidelines - Resource allocation and best practices - Supported virtualization platforms |
| Describe Features and Functionality of Cisco Unified CCE Solution | 20% | - High availability and redundancy - Architecture and deployment models - Core components and functionality |
| Design Considerations for Cisco Unified Communications Manager | 15% | - Trunking and dial plan design - Integration with Unified CCE - Media resource planning |
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