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What are the registration procedure of Genesys GCP GC ADM Exam
Genesys GCP GC ADM Exam Registration Steps
- Download the PDF files and start studying for the exam.
- Provide your payment information.
- Provide your email address for confirmation.
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- Visit the official site of the exam.
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- The benefits of the GCP certification 10%
- Issues that professionals face while working on this technology 10%
- The importance of Genesys GCP certification 50%
- Miscellaneous information about GC-ADM exam and related issues 10%.
- Issues with the process of achieving the certification 20%
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Best preparation guide For GCP GC ADM Certification
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Genesys GCP-GC-ADM日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Architect Flows & IVR | 20% | - Prompts, menus, and self-service - Data actions and integrations - Inbound/outbound call flows |
| Topic 2: Telephony, Trunks & Outbound | 10% | - Campaign and contact list setup - SIP trunks and phone configuration - Outbound dialing modes |
| Topic 3: Contact Center Configuration & Routing | 25% | - ACD processing and flow design - Wrap-up codes and after-call work - Queues, skills, and language routing |
| Topic 4: Genesys Cloud Platform Overview & Architecture | 20% | - Platform components and services - Contact center licensing models - Security and compliance fundamentals |
| Topic 5: User, Roles, and Permissions Management | 15% | - Role-based access control - Agent and supervisor configuration - Organizations, divisions, and sites |
| Topic 6: Reporting, Analytics & Quality Management | 10% | - Quality evaluation and recording - Standard and custom reports - Dashboards and real-time monitoring |
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