Benefits in Obtaining Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02
Genesys certifications lead to higher quality performance, recognized credibility, and greater customer success.
Certification Advantages Upon completion of this course, you will be to:
- Configure the SIP components of an IC system
- Monitor, capture, and troubleshoot SIP traffic
- Configure deployment scenarios
- Install and configure Interaction Center components
- Deploy Genesys products in a VoIP environment
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For more info read reference:
Interaction Center Certified Engineer Study Guide
What is the duration, language, and format of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02
- This exam is offered in only English.
- The type of questions is Multiple Choice, Multi Select, True/False and matching questions.
- There is a time limit of 120 minutes for the exam.
- The passing scores for Genesys Certification exams are based on a point scaling method generally used in the industry. When you register for the exam on webassessor.com, the passing score for your exam will be reflected in the exam information.
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Average Salary for Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Certified Professional
ICCE Engineer roles are in great demand nowadays. The average salaries of Genesys Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 exam certified professional in:
- India - 14,40,000 INR
- Europe - 69,500 Euro
- United State - 90,000 USD
- England - 67,000 POUND
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Genesys GE0-601 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Troubleshooting and Best Practices | - Contact flow debugging - System monitoring and issue resolution |
| Topic 2: Genesys Cloud Architecture and Core Concepts | - Platform architecture overview - Core components and services - Multi-tenant cloud fundamentals |
| Topic 3: Call Routing and Contact Flows | - Architect flows configuration - Skills-based and data-driven routing - Inbound and outbound routing logic |
| Topic 4: Reporting and Analytics | - Performance dashboards - Interaction and queue analytics |
| Topic 5: Administration and Configuration | - Queues, divisions, and permissions - User and role management |
| Topic 6: Integrations and APIs | - API fundamentals and authentication - CRM and third-party integrations |
| Topic 7: Digital Channels and Omnichannel Handling | - Email, chat, and messaging channels - Workgroup and queue management |
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