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HP HP5-B02D Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Customer Solution Mapping | - Use case-based selling approach - Matching printing solutions to business needs
|
| Topic 2: HP Sales Positioning (Delta Selling) | - Value proposition of HP printing solutions
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| Topic 3: HP Printing & Imaging Product Knowledge | - Printer hardware and categories
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HP Delta-Selling HP Imaging and Printing Supplies Sample Questions:
1. What results when a non-HP cartridge is used on an HP printer?
A) The original HP Universal Print Driver will not support the printer anymore.
B) If the printer senses the cartridge it will report this back to HP so the printer is excluded from warranty.
C) The printer will print at a lower quality but at a higher speed
D) If the non-HP cartridge is the direct cause of a printer's failure, it will not be covered under HP-warranty.
2. Which statement best describes the warranty on HP laser supplies?
A) HP offers a warranty that is defined by local legislation, which varies from 6 to 24 months.
B) As long as the printer is not indicating the end of life of the cartridge, the warranty covers defects from materials and workmanship.
C) No warranty is applicable to HP laser supplies.
D) HP offers 6 months of warranty for all HP laser supplies
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D |
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