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HP Selling HP Printing and Computing Services Sample Questions:

1. Which devices are covered by K2 Graphics support service line (printing)?

A) HP Designjet printers
B) HP Entry level Inkjet printers
C) Corporate, Enterprise and Public sector HP Laserjet printers
D) HP Tablets and Slates

2. What is the first step in selling Care and Usage Services to a Corporate, Enterprise, or Public Sector customer?

A) Understand the customer's business model to define when they will need support and what type of support HP can offer
B) Understand the customer's business drivers and define the impact of printing and personal system downtime.
C) Understand if the customer is outsourcing their printing and personal system support, and use that to introduce the HP support value proposition.
D) Understand the customer's business drivers and establish from that the duration of services needed,

3. Which service allows the business to keep and dispose of their defective hard drive if their security policies require it?

A) Defective Media Retention
B) Keep Safe
C) Data Protection
D) Remote Delete

4. Which benefits can partners derive from selling and delivering HP services rather than their own services? (Select two.)

A) Partners receive extra rebates on all HP equipment sold.
B) Partners receive a percentage of the rebate payment on their sales.
C) Partners pay lower list prices on product line (only printer and computer) in scope
D) Partners can minimize costs with labor refunds for the services delivered on behalf of HP

5. As a consequence of the economic crisis, what is a typical CIO behavior?

A) They do not consider buying extra services.
B) They invest more in new hardware
C) They look to increase their expenses in IT infrastructure.
D) They try to keep their current install base alive for the longest possible time.

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