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Huawei Certified Pre-sales Associate-Unified Communications Sample Questions:

1. Which of the following functions does eSpace Mobile support: () (multiple choices in this question)

A) Corporate Directory
B) CTD call
C) Data conference
D) VoIP call

2. The administrator can use the CMS system to customize the alarm indicator. Once the system threshold exceeds the alarm indicator, the system will generate an alarm message and send an email to the administrator's email address. ()

A) TRUE
B) FALSE

3. After the Huawei contact center receives the message from the social media, the message needs to be distributed to the appropriate agent for processing. Which of the following distribution modes is not supported by the current system. ()

A) The administrator can check the influence of the message publisher and give quick response to the more influential publishers, such as stars, to avoid the situation.
B) The system can identify the keywords in the message, automatically filter out the useless messages according to the keywords, and assign the useful messages to the appropriate agent for automatic message distribution, which greatly reduces the administrator's distribution workload. .
C) The administrator can view the sentiment category and sentiment index of each message to identify whether the message is a positive message or a negative message, which is convenient for the administrator to process quickly.
D) When the administrator forwards to the relevant agent for processing, he may request to reply to the agent's reply message. After the agent replies, it will be posted to social media after being reviewed by the administrator.

4. Using Huawei's online customer service system, if you need to click the voice call function, the SBC is optional and does not have to be configured. ()

A) TRUE
B) FALSE

5. The administrator can specify the recording strategy. Which recording strategies does the system support? () (multiple choices in this question)

A) Percentage recording. The percentage of the system installation settings, randomly selected recording.
B) Forced recording, that is, all agent calls will be forced to record
C) The administrator can configure a recording strategy. For example, a call with a call duration of more than 10 minutes requires recording. The system automatically performs this policy according to this policy.
Row.
D) The seat is self-recording. Agents are free to choose when to start recording, when to stop recording, and which calls need to be recorded.

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