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IBM 000-586 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Business Analytics and Metrics | 9% | - Cognos Real-time Monitoring integration - Case Analyzer and Case Monitor - Reporting and performance metrics |
| Extending a Case Management Solution | 14% | - REST APIs and custom application development - FileNet P8 and BPM extension capabilities - ILOG JRules and business rules integration - Custom widgets and eForms integration |
| Planning, Architecture, Installation and Configuration | 21% | - Development vs production environment differences - IBM Case Manager architecture overview - Project areas and add-on software - Integrated products and licensing model - Solution applicability and use cases - Minimum installation and system requirements |
| Deploying and Testing a Case Solution | 8% | - Testing and validation procedures - Solution templates and packaging - Deployment structure and limitations |
| Migrating a Solution to Production | 9% | - CMAC and FileNet Deployment Manager usage - Production environment configuration - Migration requirements and steps |
| Designing a Case Solution | 39% | - Case Builder and solution artifacts - Case Client and space templates - Case tasks, process fragments and workflows - Custom business space pages - Security model and access control - Bundled components and integration scenarios - Case Manager object model |
IBM Case Manager V5.1 Sample Questions:
1. Sol1 has been created in project area P1 by John. As a new requirement, Sol1 has to be now moved to project area P2. How can this be achieved?
A) By using the Move option on the Manage Solutions page of the IBM Case Manager Builder.
B) By assigning P1 Object Store to P2.
C) By assigning John to project area P2.
D) By using the IBM Case Manager Administration Client.
2. What is a major use for FileNet eForms with IBM Case Manager?
A) To provide the user interface for case information.
B) To determine who should be assigned to a case activity.
C) To keep track of tasks that have been completed against the case.
D) To design a paper form for printing.
3. When using FileNet Deployment Manager to copy a solution from a design environment to a production environment, the copy is performed from what source to what destination?
A) From development target object store to production target object store.
B) From development target object store to production design object store.
C) From development design object store to production target object store.
D) From development design object store to production design object store.
4. A custom widget or Javascript adapter will use the logged in username as a filter value to be applied on the Inbasket in the Work page. To get the current logged in user (username) in the Case Client, which API should be used?
A) Process Engine REST API (P8BPMREST)
B) IBM Content Management Interoperability Services (CMIS) for FileNet Content Engine
C) IBM Case Manager REST API (CASEREST)
D) CE_Operations
5. A solution designer builds a solution and uses the split case functionality. After the solution is deployed, the solution designer is asked to generate a list of all cases that were split along with the cases related to the split case. Which API would be used to generate such a list?
A) Process Engine Java API
B) IBM Content Management Interoperability Services (CMIS) for FileNet Content Engine
C) IBM Case Manager REST API (CASEREST)
D) CE_Operations
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: C |

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