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IBM C9510-526 Exam Syllabus Topics:

IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. Premium Support offerings are services that provide:

A) additional and specialized support on Middleware products.
B) specialized support on Operating Systems or Middleware products
C) additional and specialized support on Operating Systems or Middleware products.
D) additional and specialized support on Operating Systems.

2. While talking to a customer regarding a Problem Management (PMR), the customer raises
a different "moderate impact" question.
What should the L1 support professional do?
Answer the unrelated question and:

A) document it in the current PMR.
B) open a new severity 3 PMR.
C) open a new PMR at the same severity as the original PMR.
D) do nothing further.

3. A L1 support professional receives a new Problem Management Report (PMR) and the
Next Queue field has not been set. What should be inserted into the Next Queue field?

A) nothing, the Next Queue field is only used for escalation
B) the Front End monitored queue
C) the Back End monitored queue
D) nothing, the Next Queue will be filled in by the BackEnd

4. Which one of the following is a valid format when sending a file to ECuRep?

A) 87876.724.0LDconfig.txt
B) 87656 724999.config.txt
C) 87654.0L049config.txt
D) 87876765724config.txt

5. A L1 support professional has received an email from a customer in reply to a request for additional information.
Which one of the following is the correct course of action to updating the PMR?
The L1 support professional should copy the email:

A) Editingthe error information down to just the relevant section
B) editing out all of the error information, including any confidential information
C) in its entirety
D) the error information down to just the relevant section and remove any confidential information

Solutions: