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IBM C2010-591 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| IBM Tivoli Service Delivery Solutions | - Incident and Problem Management - Service Request Management - Change and Configuration Management |
| Tivoli Solution Components | - IBM Tivoli Asset and Configuration Management Solutions - IBM Tivoli Process Automation Engine - IBM Tivoli Service Request Manager |
| Process Automation Capabilities | - Business Process Automation - Integration and Orchestration - Workflow Automation |
| Tivoli Service Delivery and Process Automation Overview | - Tivoli Service Management Concepts - Service Delivery and Automation Solutions - Business Value and Solution Benefits |
IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:
What are three valid delivery models for the IBM SmartCloud Control Desk? (Choose three)
- A. VM Image
- B. Infrastructure as a Service
- C. Software as a Service
- D. On-premise traditional install
- E. Amazon Cloud
- F. Google Cloud
Correct Answer: A,C,D 🗳️
An organization is using IBM SmartCloud Control Desk to manage their IT environment. Which three applications are key to building a knowledge management strategy to help the organization gather, analyze, store, and share knowledge? (Choose three.)
- A. Incidents
- B. Web Service Library
- C. Inventory
- D. Solutions
- E. Problems
- F. Purchase Orders
Correct Answer: A,D,E 🗳️
What is the main purpose of the IBM Tivoli Integration Composer product?
- A. Quick identification of distributed hardware and software inventory
- B. Population of IBM SmartCloud Control Desk database with asset inventory and system management tools data
- C. Management of physical and virtual endpoint servers, desktops, roaming laptops, and specialized equipment
- D. Monitoring as needed for selected asset inventory and system management tools
Correct Answer: B 🗳️
How can workflow-driven change processes reduce costs?
- A. By making it quick to process a change, and reduce risk by planning and communicating the change before it actually occurs.
- B. Because workflows can be developed in an integrated development environment using a platform independent workflow programming language.
- C. Because the same custom workflow-driven change processes can be reused by multiple customers.
- D. By interfacing with multiple technology APIs to implement unattended changes.
Correct Answer: A 🗳️
A customer's IT hosting environment consists of server, storage, and data center services. Assuming IBM SmartCloud Control Desk is used to manage IT assets in the environment, which scanning tool also needs to be deployed and integrated in order to perform reconciliation of authorized vs actual software assets?
- A. IBM Tivoli Usage and Accounting Manager
- B. IBM Tivoli Provisioning Manager
- C. IBM Tivoli Application Dependency and Discovery Manager
- D. IBM Tivoli License Compliance Manager
Correct Answer: D 🗳️
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