What is the duration, language, and format of MB-240: Microsoft Dynamics 365 for Field Service Exam
- language: English, Chinese (Simplified), Chinese (Traditional), French, German, Italian, Japanese, Korean, Portuguese (Brazil), Russian, Spanish, Spanish (Latin America), Turkish
- Length of Examination: 50 mins
- Number of Questions: 40 to 60 questions(Since Microsoft does not publish this information, the number of exam questions may change without notice.)
- Passing Score: 700 / 1000
- Type of Questions: This test format is multiple choice.
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The Microsoft MB-240 exam is dedicated to Dynamics 365 Customer Engagement Functional Consultants who have Field Service experience. These specialists have the necessary experience to implement solutions and manage resources that help them complete the field service lifecycle.
Connected Field Service Implementation: 10-15%
- Explaining Use Cases for IoT: The candidates should be able to identify the use cases for the Internet of Thing, explain its components, and identify the use cases for Dynamics 365 Connected Fields on the Field Service Mobile app.
- Implementing Connected Field Service using IoT Hub: This section requires one’s skills in managing IoT devices and security roles for Dynamics 365 Connected Field Service.
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Step 2: Online Training
Microsoft offers free online courses for the MB-240 exam to all the candidates. The training courses are compiled and delivered by the experienced experts in the field and are available for free. They cover various topics that you need to learn to be able to deal with the questions during the test. It is a very convenient possibility for those who don’t want to pay.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx
Microsoft MB-240 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configure Dynamics 365 Field Service | 20% | - Configure Field Service settings
|
| Topic 2: Schedule and Dispatch Work | 20% | - Resource scheduling
|
| Topic 3: Work Order Management | 25% | - Manage work orders lifecycle
|
| Topic 4: Field Service Mobile and Customer Experience | 20% | - Mobile app configuration
|
| Topic 5: Manage Inventory and Assets | 15% | - Inventory management
|
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