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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. Using Microsoft Dynamics CRM 2011, you need to analyze the number and percent of cases in progress
for each of your employees.
How can you get this information by using the least amount of effort?

A) Create a custom report.
B) Run the Service Activity Volume Report.
C) Run the Case Summary Table Report.
D) Use Advanced Find and create a Personal Chart.

2. In Microsoft Dynamics CRM 2011, you are distributing an email campaign activity to leads. How can the owner of the distributed campaign activities be assigned? (Choose all that apply.)

A) The activities can be assigned to the owners of the lead records.
B) The activities can be assigned to a specific user.
C) The activities can be assigned to you.
D) The activities can be assigned to a team.
E) The activities can be assigned to a list of users.

3. In Microsoft Dynamics CRM 2011, you need to create a marketing campaign that offers a discounted price
on a product.
What should you do?

A) Update the price in the Price List Item record of the campaign product.
B) Create a new Product record for the campaign product with the reduced price.
C) Create a new Price List and a new Price List Item record for the campaign product with the reduced price.
D) Update the list price of the campaign product.

4. In Microsoft Dynamics CRM 2011, you need to create a new quote for a customer.
The new quote is for products that are used in an existing opportunity for a different customer.
What should you do?

A) Create the new quote and relate the existing opportunity.
B) Create the new quote and get the products from the existing opportunity.
C) Copy the existing opportunity and create the new quote directly from the new opportunity.
D) Create the new quote directly from the existing opportunity.

5. You are configuring the Sales module in Microsoft Dynamics CRM 2011.
Which of the following components must be configured before you can add a product to the catalog?

A) currency
B) unit group
C) price list
D) discount list

Solutions: