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Nokia SDM_2002001050 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Project Management & Delivery | - Procurement and Supply Chain Management
|
| Risk and Change Management | - Change Control Process
|
| Service Delivery Management (SDM) | - Customer and Stakeholder Management
|
Nokia SDM Certification - NI Sample Questions:
1. What is the basic source of information for the development of the Quality Plan?
A) Templates from NSN PM Compass.
B) Project quality and acceptance requirements stated in the current customer contract.
C) Equipment installation manuals.
D) Experience from previous projects executed with the same Customer.
2. What are the correct planning horizons for short-term and long-term resource planning?
A) Short-term: 4 weeks, long-term: 8 months
B) Short-term: 2 weeks, long-term: 6 months
C) Short-term: 12 weeks, long-term: 12 months
D) Short-term: 8 weeks, long-term: 13 months
3. Which of the following are typical milestones from TI scope of work?
A) MS12 Construction Works ends and MS13 Ready for Implementation.
B) MS15 Implementation starts and MS16 Implementation Ends.
C) IS13.1 Main Equipment on Site, MS14 Delivery Acceptance, MS15 Implementation starts and MS16 Implementation Ends.
D) MS11 Construction Works starts and MS17 Site Acceptance.
4. The customer has an urgent request for network tuning in a specific area due to significant cases of call drop, with the promise of increasing business opportunity in another area which is mainly in the hand of the other supplier (competitor), what's the correct way to answer this request ?
A) I will escalate this customer request to the Customer Team and ask to approve the related risk order.
B) Iassure the customer that NSN is going to solve the problem by our professional network planning and optimization service, but in order to obtain all required resources and tools, it's necessary to have a purchase order to start the activities.
C) This additional service improves the partnership between NSN and customer along with the high probability to increase the business and NSN footprint. Therefore I will act to complete this additional service as soon as possible without PO.
D) It's a major network problem for which NSN could get the blamE.therefore I will act to complete this additional service as soon as possible without hassling the customer with any administration.
5. Which effort is contributing to reduce the project asset levels and hence improve project cash flow performance of an NI project?
A) Combining different customer acceptances in order to bundle customer invoices.
B) Ensuring that the equipment is delivered to the site at least 2 days before the site will be ready for installation.
C) Ensuring that local project warehouse never runs out of inventory.
D) Making sure all "task completed" milestones are updated in IPM without delay.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: D |

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