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Nortel 920-127 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Business Communications Manager (BCM) Overview | - System roles and deployment scenarios - BCM 3.0 architecture and system components |
| Topic 2: System Administration | - User and extension management - System monitoring and maintenance tasks |
| Topic 3: Installation and Configuration | - Telephony configuration and feature activation - Initial system setup and provisioning - Network integration and IP configuration |
| Topic 4: VoIP and Telephony Features | - Voice services configuration - Call routing and dialing plans - Messaging and unified communications features |
| Topic 5: Troubleshooting and Diagnostics | - Common BCM issues and resolution methods - Fault isolation and system logs |
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