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Nortel 920-344 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Installation and Configuration Considerations | - Hardware deployment scenarios - Basic network and telephony configuration concepts |
| Topic 2: Maintenance and Troubleshooting Overview | - System monitoring and diagnostics tools - Common system issues and resolution strategies |
| Topic 3: BCM Product Overview | - BCM50 Rls.3.0 architecture and components - BCM200/400 Rls.4.0 architecture and scalability - System positioning and use cases |
| Topic 4: Telephony and Unified Communications Features | - Voicemail, auto-attendant, and call routing - VoIP capabilities and protocols - PSTN integration and trunking options |
| Topic 5: System Design and Sales Engineering | - Solution sizing and platform selection - Competitive positioning of BCM solutions - Customer requirement analysis |
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