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Pegasystems PEGAPCMC80V1_2019 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Customer Selection & Segmentation | 20% | - Applying contact policies and eligibility rules - Identifying target audience using segmentation criteria - Using control groups for effectiveness measurement |
| Decision Strategies | 17% | - Configuring Next-Best-Action Designer - Designing multi-channel decision strategies - Leveraging historical interaction data |
| Campaign Management | 23% | - Managing campaign lifecycle and scheduling - Designing and configuring outbound campaigns - Defining campaign goals and success metrics |
| Offer & Proposition Management | 12% | - Defining and managing propositions - Associating offers with campaigns and channels - Designing offers for customer engagement |
| Pega Marketing Architecture & Tools | 8% | - Understanding Pega Marketing core components - Integration with Pega Platform - Navigating Marketing Application Studio |
| Analytics & Predictive Modeling | 20% | - Adaptive learning and outbound optimization - Predicting customer behavior and propensity - Interpreting campaign performance reports |
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