Exam Code: C_BCSCX_2502
Exam Name: SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions
Certification Provider: SAP
Corresponding Certification: SAP Certified Associate
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SAP C_BCSCX_2502 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 2
  • Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 3
  • Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.

Reference: https://learning.sap.com/certifications/sap-certified-associate-positioning-sap-business-suite-via-sap-customer-experience-solutions

SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions:

What does Clean Core mean in relation to SAP Customer Experience?

  • A. It is a strategy to keep existing solutions in the target system environment by prioritizing.
  • B. It is a strategy to retain an existing installed base of solutions.
  • C. It is a strategy to minimize modifications, and to run with cloud-compliant extensions and customizations.
  • D. It is a strategy to aid in cleaning legacy data for the purposes of data migration.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Your customer is looking for a solution that can be used on a mobile device to execute a guided selling process.
Which SAP Customer Experience solution would you recommend?

  • A. SAP Commerce Cloud
  • B. SAP Emarsys
  • C. SAP Sales Cloud Version 2
  • D. SAP Customer Data Platform
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

What can companies who unlock the SAP Customer Experience value potential with Clean Core expect?
Note: There are 3 correct answers to this question.

  • A. Efficient operations of IT security and efficiency
  • B. Rapid, continuous innovation by running the latest software version
  • C. Better process execution through improved data quality
  • D. Data quality and consistency challenges
  • E. Complex and costly upgrades from custom extensions
Reveal Solution  Discussion  0

Correct Answer: A,B,C  🗳️

What can companies who unlock the SAP Customer Experience value potential with Clean Core expect?
Note: There are 3 correct answers to this question.

  • A. Efficient operations of IT security and efficiency
  • B. Rapid, continuous innovation by running the latest software version
  • C. Better process execution through improved data quality
  • D. Data quality and consistency challenges
  • E. Complex and costly upgrades from custom extensions
Reveal Solution  Discussion  0

Correct Answer: A,B,C  🗳️

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