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SAP C-PXSUP-90 Exam Syllabus Topics:

SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:

Question 1

Very High (Priority 1) messages that are opened outside normal business hours are automatically sent to SAP.
Where can the business hours be maintained for each customer organization?

A. Call the transaction SPRO.
B. Call the transaction BUSINESS_HOURS.
C. Call the transaction BP and open the business partner of type Organization.
D. Call the transaction BUS_HOU.

Question 2

What is Product Support Hierarchy in SAP environment used for? (Choose two)

A. It is a powerful instrument in organization and reporting within Product Support.
B. It is a view on the Application Component Hierarchy.
C. It is part of the Service Level Agreement.
D. In SAP, a product hierarchy is used for pricing.

Question 3

Which of the following technology features support the performance of database access? (Choose two)

A. Buffering
B. Fixed Values
C. Foreign Keys
D. Primary Index

Question 4

Which of the following scenarios are supported by SAP Solution Manager? (Choose two)

A. Solution Monitoring
B. Service Desk
C. Service Marketplace
D. Backup and Recovery

Question 5

What should the partner do when it receives a message from a customer end user?

A. Undertake the support level 1 and 2 tasks of primary support services.
B. Forward the message to SAP and advise the end-user of the current situation.
C. Recommend to the end user to wait for the next SAP release.

Solutions: