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SAP C_C4HCX Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Security and Identity Management | - Data protection and compliance in CX solutions - Authentication and authorization concepts |
| Topic 2: SAP Commerce Cloud | - Storefront and personalization concepts - Product content and catalog management - Extension and integration mechanisms |
| Topic 3: SAP Customer Experience Architecture | - SAP CX solution integration landscape - End-to-end CX architecture principles - Composable enterprise and CX strategy |
| Topic 4: Integration and Extensibility | - SAP Integration Suite concepts - Extensibility options in SAP CX solutions - API management and event-driven architecture |
| Topic 5: SAP Marketing Cloud | - Customer data and segmentation - Personalization and journey orchestration - Campaign management and orchestration |
| Topic 6: SAP Sales Cloud & Service Cloud | - Omnichannel engagement scenarios - Sales process automation and CRM capabilities - Customer service management processes |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
In which level of the SAP Business Technology Platform account do you manage your applications, services, and subscriptions?
- A. Subaccount
- B. Org member
- C. Directory
- D. Global account
Correct Answer: A 🗳️
What can be maintained and customized for a Lead in SAP Sales Cloud?
- A. Temperature and Origin
- B. Status and Qualification
- C. Status and Origin
- D. Qualification and Temperature
Correct Answer: B 🗳️
What is the primary purpose of the accountld attribute in a group's schema in SAP Customer Data Platform?
- A. To serve as the primary attribute for matching incoming event data to an existing group
- B. To represent the highest quality and most recent cdpld of the group
- C. To specify the parent entity in a relationship schema
- D. To store the unique identifier for the group generated by the SAP CDP pipeline
Correct Answer: A 🗳️
Which of the following can you use to explore released APIs?
- A. SAP Integration Suite
- B. SAP Application Interface Framework
- C. SAP Business Accelerator Hub
Correct Answer: C 🗳️
What are some of the machine learning capabilities in SAP Service Cloud Version 2?
Note: There are 2 correct answers to this question.
- A. Machine translation
- B. Warranty determination
- C. Case categorization
- D. Account categorization
Correct Answer: A,C 🗳️
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