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Salesforce AI-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Development Lifecycle | 15% | - Testing agents in Testing Center - Monitoring, adoption and optimization - Version control and maintenance - Deployment: sandbox to production |
| Topic 2: Data Cloud for Agentforce | 20% | - Improving response accuracy with data grounding - Retrievers and search types: keyword, vector, hybrid - Unstructured data processing: chunking, indexing - Agentforce Data Library types |
| Topic 3: AI Agents | 35% | - Deterministic controls: filters and variables - Agent architecture and reasoning engine - Topics and actions configuration - Channel integration: digital experience, email, Slack - Agent User security and permissions - Agent types: Service, Sales, Employee |
| Topic 4: Multi-Agent Interoperability | 5% | - Agent-to-agent communication - Model Context Protocol (MCP) - Agent API usage scenarios |
| Topic 5: Prompt Engineering | 20% | - Prompt management and user roles - Prompt Builder usage and use cases - Prompt template creation: field generation, flex types - Grounding techniques and best practices |
Salesforce Certified Agentforce Specialist Sample Questions:
Universal Containers (UC) currently tracks Leads with a custom object. UC is preparing to implement the Sales Development Representative (SDR) Agent. Which consideration should UC keep in mind?
- A. Agentforce SDR only works with the standard Lead object.
- B. Agentforce SDR only supports custom objects associated with Accounts.
- C. Agentforce SDR only works on Opportunities.
Correct Answer: A 🗳️
Explanation: Only visible for VCE4Plus members. You can sign-up / login (it's free).
Universal Containers needs to provide insights on the usability of Agents to drive adoption in the organization. What should the Agentforce Specialist recommend?
- A. Agentforce Analytics
- B. Agent Studio Analytics
- C. Agent Analytics
Correct Answer: A 🗳️
Explanation: Only visible for VCE4Plus members. You can sign-up / login (it's free).
An Agentforce configured Data Masking within the Einstein Trust Layer. How should the Agentforce Specialist begin validating that the correct fields are being masked?
- A. Request the Einstein Generative AI Audit Data from the Security section of the Setup menu.
- B. Enable the collection and storage of Einstein Generative AI Audit Data on the Einstein Feedback setup page.
- C. Use a Flow-based resource in Prompt Builder to debug the fields' merge values using Flow Debugger.
Correct Answer: B 🗳️
Explanation: Only visible for VCE4Plus members. You can sign-up / login (it's free).
Universal Containers wants to allow its service agents to query the current fulfillment status of an order with natural language. There is an existing auto launched flow to query the information from Oracle ERP, which is the system of record for the order fulfillment process. How should An Agentforce apply the power of conversational AI to this use case?
- A. Create a custom copilot action which calls a flow.
- B. Create a Flex prompt template in Prompt Builder.
- C. Configure the Integration Flow Standard Action in Agent.
Correct Answer: A 🗳️
Explanation: Only visible for VCE4Plus members. You can sign-up / login (it's free).
The Agentforce Specialist for Cloud Kicks wants to create an agent that will allow the sales staff to schedule their daily tasks and assist in providing detailed explanations behind product prices and deals. Following Salesforce best practices, which type of agent should they create?
- A. Sales Agent
- B. Service Agent
- C. Employee Agent
Correct Answer: A 🗳️
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