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Salesforce NP-Con-102 Exam Syllabus Topics:

SectionWeightObjectives
Nonprofit Cloud Setup22%- Stakeholder Management
  • 1. Configure person accounts
  • 2. Configure address management
  • 3. Manage relationship objects
- Program and Case Management
  • 1. Set up case management functionality
  • 2. Configure program management
- Feature Enablement
  • 1. Enable Nonprofit Cloud features
  • 2. Assign permission sets and licenses
Nonprofit Implementation Strategy11%- Implementation Project Management
  • 1. Manage project lifecycle activities
  • 2. Align implementation goals with customer outcomes
- Nonprofit Business Processes
  • 1. Explain common nonprofit organization requirements
  • 2. Understand business value mapping
  • 3. Identify nonprofit implementation strategies
Analytics and Reporting15%- Reporting and Dashboards
  • 1. Configure dashboards for stakeholders
  • 2. Build nonprofit-specific reports
- Data Insights
  • 1. Analyze fundraising and program metrics
  • 2. Track nonprofit impact measurements
Solution Design32%- Nonprofit Cloud Architecture
  • 1. Assess third-party application options
  • 2. Recommend Salesforce Platform capabilities
  • 3. Evaluate Salesforce Nonprofit Cloud solutions
- Business Process Alignment
  • 1. Map customer requirements to data models
  • 2. Align nonprofit workflows with platform features
- Industries Common Features
  • 1. Use Action Plans and Dynamic Assessments
  • 2. Recommend OmniStudio usage
  • 3. Configure Data Processing Engine
Integration and Data Management20%- Data Management
  • 1. Manage duplicate records
  • 2. Apply data governance strategies
  • 3. Import and cleanse nonprofit data
- System Integration
  • 1. Recommend API and middleware solutions
  • 2. Integrate external nonprofit systems

Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:

A nonprofit organization currently tracks one-time donations in Nonprofit Cloud. The organization wants to expand its fundraising to include recurring donations. Which additional Nonprofit Cloud objects should be used to establish recurring donations?

  • A. Gift Designation and Gift Commitment
  • B. Opportunity and Gift Commitment Schedule
  • C. Gift Commitment and Gift Commitment Schedule
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Explanation: Only visible for VCE4Plus members. You can sign-up / login (it's free).

A consultant wants to enable Person Accounts as part of the Nonprofit Cloud setup process. What is a limitation when using Person Accounts?

  • A. Person Accounts cannot be invited to events or associated with activities.
  • B. Person Account formulas cannot reference custom formula fields from Contacts.
  • C. Person Accounts do not work with Opportunity Contact Roles.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Explanation: Only visible for VCE4Plus members. You can sign-up / login (it's free).

Which Nonprofit Cloud feature can a consultant use to create rollups to display donor giving history?

  • A. Business Rules Engine
  • B. Donor Giving Summary and Data Processing Engine
  • C. Declarative Lookup Rollup Summaries
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Explanation: Only visible for VCE4Plus members. You can sign-up / login (it's free).

A nonprofit hired a consultant to restart a stalled implementation. The nonprofit identified needs by documenting its Salesforce vision and pain points and by defining specific goals with user stories. What are two components of a user story the nonprofit should consider? (Choose 2)

  • A. Assign a priority to each story.
  • B. Align each story to the implementation vision.
  • C. Associate an epic to each story.
  • D. Include configuration instructions on each story.
Reveal Solution  Discussion  0

Correct Answer: A,B  🗳️

Explanation: Only visible for VCE4Plus members. You can sign-up / login (it's free).

The admin at a nonprofit wants to delegate authority to two specific users to process gift entries. Which three permissions should the consultant add to a permission set so the users can perform this work with only the necessary level of access? (Choose 3)

  • A. Grant the View All Data permission.
  • B. Grant visibility to the Gift Entry tab.
  • C. Grant create and edit access to all required objects and fields.
  • D. Grant create, edit, and delete access to all required objects and fields.
  • E. Grant access to BOI_BatchOverride and BOI_DataImport Visualforce pages.
Reveal Solution  Discussion  0

Correct Answer: B,C,E  🗳️

Explanation: Only visible for VCE4Plus members. You can sign-up / login (it's free).

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